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FRONT DESK

Three doors in.
Pick the one that's yours.

Whether it's a wobbly parcel, a stockist enquiry, or just a hello — pick a tag on the left and the right form changes to match. No routing through a general inbox.

Become a partner

We ready every application

Shops, publications, and studios that want to build something with us. 
Tell us who you are, and your application goes straight to the founders, not a shared inbox. 

SEND APPLICATION We reply to partner applications within a week.

Warranty claim

Keep your invoice and warranty card handy

For products that stopped working or developed a fault within the warranty period.
The more detail you share about the issue, the faster we can approve your claim.

SUBMIT CLAIM We review warranty claims within 3 to 5 working days.

General queries

Reply within 2 business days

Have a question about our products, services, or store? Want to share feedback or
just say hello? Drop us a note and the team will get back to you.

SEND MESSAGE Or write directly to info@xlab.com

Reach Us

Two offices, one team

Whether you're across town or across the world, there's a local line ready to pick up.

flag US Office Texas
7020 Napa Valley Dr,
Texas, USA
Nepal Office Kathmandu
Master Marg (Way to Syuchatar),
Kalanki, Kathmandu